Aether

Return Policy for Essential Oil Products

We want you to be completely satisfied with your purchase of our essential oil products. If, for any reason, you are not satisfied with your order, please review our return policy below. This policy outlines the steps to follow for returns, exchanges, and refunds.

• Eligibility for Returns:

  • To be eligible for a return, the essential oil product must be unused, in its original packaging, and in the same condition as when you received it.

  • We cannot accept returns for used or opened essential oil products due to the nature of the product.

• Initiation of Return:

  • If you wish to return your essential oil product, please contact our customer support team within 14 days of receiving your order.

  • You can reach our customer support team by email, phone, or through the contact form on our website.

  • Please provide your order details, including the order number and a brief explanation of the reason for the return.

• Return Authorization:

  • Once your return request is received and approved, our customer support team will provide you with a Return Authorization (RA) number.

  • Please do not return any items without obtaining an RA number. Items returned without an RA number will not be accepted.

• Return Shipping:

  • The customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.

  • We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

  • Please include the RA number on the package and ship it to the address provided by our customer support team.

• Refund or Exchange:

  • Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria mentioned above.

  • If the returned item is in acceptable condition, we will process either a refund or an exchange, based on your preference.

  • Refunds will be issued to the original payment method used for the purchase.

  • If you choose an exchange, we will ship the replacement item to you using our standard shipping methods.

• Non-Returnable Items:

  • For hygiene and safety reasons, we cannot accept returns or exchanges on essential oil products that have been opened, used, or are not in their original condition.

• Damaged or Defective Items:

  • If your essential oil product arrives damaged or defective, please contact our customer support team immediately.

  • We may request photos or additional information to assess the issue.

  • In the case of a damaged or defective item, we will provide a prepaid shipping label for the return, and a replacement or refund will be processed promptly.

• Return Exceptions:

  • We reserve the right to deny a return or exchange if the item does not meet the eligibility criteria outlined in this policy.

  • Returns that are received beyond the 14-day return period or without an RA number may be subject to additional fees or refusal.

Please note that this return policy is subject to change without prior notice. Any updates or modifications to the policy will be reflected on our website. If you have any questions or require further assistance regarding returns, please do not hesitate to contact our customer support team.

Thank you for choosing our essential oil products. We value your satisfaction and will make every effort to ensure a smooth return process if necessary.

30ML